Vision Support
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Indoor wayfinding with GoodMaps
The GoodMaps app offers travelers who are blind or visually impaired the independence and autonomy to discover and get around our terminal without the need for sighted assistance.
Anyone at PDX who has GoodMaps installed on their phone will receive both audible and visual guidance to navigate the entire airport from ticket counter to takeoff. This service not only covers destination essentials like TSA security checkpoints, gates, and baggage claim, but also navigation to other top spots in the terminal including restrooms, water fountains, dining, and much more.
Areas under construction areas will be mapped or re-mapped as they are completed.
The GoodMaps app is free to download on both iOS and Android platforms and supports 18 languages. While you’re at PDX, you’re welcome to use our free Wi-Fi network (flyPDX). If you run into any difficulties while using the app, try using your cellular connection as an alternative.
Download the GoodMaps app:
Aira Visual Interpreting
The Aira Explorer app provides assistance for people who are blind or have low vision. The Aira app will place a call from your phone to a live, professionally trained Aira agent. This agent will visually interpret what is in your phone camera’s view, and can help by describing what’s around you, reading signs or restaurant menus, or navigating from one point in the terminal to another, safely and securely. Aira agents are available 24/7, 365 days a year.
How does it work?
- Download the Aira Explorer Interpreting app on your phone.
- Open the app and select "Call Interpreter" to initiate a video call.
- A visual interpreter will appear on your screen and facilitate real-time conversations.
Service Animal & Pet Relief Area
Pre-Security: Located outside Baggage Claim. Exit through the doors across from Baggage Claim 4, use the crosswalk to Island 2, and the pet relief area will be just south of the crosswalk.
Post-Security: Located in the South Terminal behind Stumptown Coffee, near the TSA checkpoints. It is also accessible from the North Terminal via the Concourse Connector.